Refund policy

Return and Refund Policy

At Las Shilas Mexican Street Food, we strive to provide our customers with the best possible experience. Since our products are fresh, made-to-order food items, all sales are considered final. However, we want you to be happy with your order, so please review the following policy:

Incorrect or Missing Items

If your order is missing an item or you received the wrong dish, please contact us immediately at (604) 880-1668 (Downtown location) or (778) 874-1668 (Vancouver location). We will do our best to resolve the issue quickly, either by replacing the item, providing a refund or store credit.

Food Quality Concerns

If you are not satisfied with the quality of your meal, please let us know within the same day of your purchase. While we do not offer cash refunds for taste preferences, we may provide a replacement or credit at our discretion.

Delivery Issues

If your order was placed through a third-party delivery service (such as Uber Eats), please contact them directly for delivery-related concerns (delays, missing items, or refunds).

Contact Us

For any issues regarding your order, please reach out right away. We value your feedback and will work with you to find the best solution.